Understanding the Fulfillment House Due Diligence Scheme


In today’s globalized marketplace, businesses are increasingly relying on fulfillment houses to handle their warehousing, order fulfillment, and shipping operations. These third-party logistics providers play a crucial role in ensuring smooth operations and customer satisfaction. However, to maintain the integrity of supply chains and combat fraud, the UK government introduced the Fulfillment House Due Diligence Scheme (FHDDS). This article aims to shed light on the FHDDS, its objectives, and its impact on businesses.

1. What is the Fulfillment House Due Diligence Scheme?

The Fulfillment House Due Diligence Scheme is a regulatory program launched by Her Majesty’s Revenue and Customs (HMRC) in the United Kingdom. Its primary goal is to tackle VAT fraud and ensure compliance within the fulfillment industry. The scheme requires fulfillment houses to register with HMRC, perform due diligence on their clients, and report specific information about the goods they handle.

2. Objectives of the FHDDS

The FHDDS serves several key objectives, including:

  1. Tackling VAT Fraud: The scheme aims to combat VAT fraud by requiring fulfillment houses to verify the legitimacy of their clients and report any suspicious activities to HMRC. By doing so, it helps prevent the abuse of VAT regulations and protects honest businesses.
  2. b. Promoting Fair Competition: The FHDDS levels the playing field by ensuring that all fulfillment houses operate under the same regulatory framework. This helps prevent unfair advantage and fosters healthy competition within the industry.
  3. c. Enhancing Supply Chain Integrity: By implementing due diligence measures, the FHDDS promotes transparency and accountability throughout the supply chain. It helps businesses identify potential risks, such as counterfeit goods or non-compliant products, and take appropriate action.

3. Obligations of Fulfillment Houses

Under the Fulfillment House Due Diligence Scheme FHDDS, fulfillment houses are required to:

  1. Register with HMRC: All fulfillment houses storing goods owned by someone else must register with HMRC. Failure to register can result in penalties and potential criminal charges.
  2. Perform Due Diligence: Fulfillment houses must conduct thorough due diligence on their clients to verify their legitimacy. This includes obtaining and maintaining accurate records of their clients’ details and keeping evidence of their due diligence process.
  3. Submit Regular Reports: Fulfillment houses must provide HMRC with regular reports containing information about the goods they store and handle. This information helps HMRC monitor compliance and identify potential risks.

4. Implications for Businesses

The FHDDS has significant implications for businesses involved in fulfillment operations:

  1. Compliance Costs: Fulfillment houses need to allocate resources to implement due diligence processes, maintain accurate records, and submit reports to HMRC. These additional compliance costs may impact the overall operational budget.
  2. Increased Transparency: The FHDDS promotes transparency by requiring fulfillment houses to disclose information about their operations and clients. This helps build trust between businesses and customers, as well as within the supply chain.
  3. Risk Mitigation: By performing due diligence, businesses can identify potential risks associated with their clients and take appropriate measures to mitigate those risks. This proactive approach helps protect businesses from potential fraud or legal repercussions.


The Fulfillment House Due Diligence Scheme serves as a crucial regulatory framework for the fulfillment industry in the UK. By promoting compliance, transparency, and fair competition, the scheme protects businesses from fraudulent activities and ensures the integrity of supply chains. Fulfillment houses must understand their obligations under the FHDDS and implement robust due diligence processes to comply with the scheme’s requirements. By doing so, businesses can thrive in an environment that values accountability and ethical operations.

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